FREQUENTLY ASKED QUESTIONS

1. How can I book the package?
a) You may call the hotels directly to place your bookings with the reservation team.
b) Alternatively, you may log on to www.swissgarden.com/promotion
  • Click on the selected hotel
  • Fill in the booking form
  • Submit your request
  • Our Reservation Assistant will respond with the booking confirmation within 24 hours
2. If I book 1 deluxe room for 2 nights how does it work?
The discounted rate will apply to the lower price night.

i.e. If the 1st night is RM208 and the 2nd night RM 220 then the 2nd for half rate will be RM 220 + RM 104 = RM 324
3. If I book 2 deluxe rooms for 1 night how does it work?
The discounted rate will apply to the lower price room/night for both rooms.

If the 1st deluxe room rate is at RM 208 then the 2nd deluxe room rate will be RM 104

i.e. RM 208 + 104 = RM 312
4. If I book 1 deluxe room for 3 nights, does the 2nd for half rate apply to all 3 nights?
The discounted rate will apply to the lower of the 1st two nights. The rate of the 3rd night will not be discounted.
5.
If I book two rooms i.e. a family room category and a deluxe room category for 2 nights, does the 2nd for half rate apply to both rooms for both nights?
In the event that 2 rooms of 2 different categories are booked, the discount will be based on the lower price night for both rooms
6. If I book 3 deluxe rooms for 2 nights, does the 2nd for half rate apply to all 3 rooms for the 2nd night?
The discounted rate will be based on the lower price night for all 3 rooms
7.
If I only book 1 room for 1 night but I have an onward booking the following week for 1 night, can I use the 2nd for half promotion?
No, 2nd for half is only applicable for 2 consecutive nights
8. Do I have to book the 2 rooms or 2 nights under one name or can I also use a different name?
The booking must be under one name for a multiple of two rooms or two nights.
9. Do I have to pay for the rooms in advance?
The booking can be guaranteed with a credit card.
10. If I decide to extend my booking from 1 night to 3 nights, is the 2nd for half rate applicable to both nights?
The discounted rate will apply to the lower price of the 1st 2 nights.
11. If I book 12 rooms for a company outing, can I use the 2nd for half promotion?
The promotion is not applicable for group bookings i.e. 10 rooms and above.
12. Are there any cancellation charges if decided to cancel my bookings?
Yes, please refer to our cancellation policy
13. If I have paid for my rooms and I have to cancel, will I be entitled to a refund?
Please refer to our cancellation policy
14. I have 2 children aged between 11 & 8 years old. Are they entitled to the kids eat for free programme?
The Kids Eat for Free programme is applicable to each child accompanied by a full paying adult.
15. If I have 3 children and 2 adults is the kids eat for free programme applicable to all 3 children?
The Kids eat for Free programme is applicable to one child accompanied by a full paying adult. The 3rd child will enjoy children’s rate
16.
If I order a drink at the restaurant but one of my child orders a main course, will my other child enjoy the Kids Eat for Free programme?
Yes, if the child orders a main course then the 2nd child will be entitled to the Kids Eat For Free programme.
17. Is the Kids Eat for Free programme available at all the restaurants under Swiss-Garden International?
The Kids Eat for Free programme is applicable at selected restaurants only. Please call the the hotels directly.
If you have any more questions, please let us know:



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