Privacy Policy

At SwissGarden.com ("Swiss-Garden International (M) Sdn. Bhd.") we are committed to protecting the privacy and security of any personally identifiable information ("PII") you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.

This privacy policy explains how SwissGarden.com handles and protects your PII in accordance with commonly accepted privacy principles. SwissGarden.com reserves the right to modify or amend this policy at any time and for any reason.

What information we collect
In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.
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How we use your information
SwissGarden.com uses your PII only for the purpose of responding to and fulfilling your requests for our products and services.
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Who we share your information with
SwissGarden.com does not disclose any information about customer bookings to anyone except the accommodation supplier.
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How we protect your information
To ensure the confidentiality of your PII SwissGarden.com uses leading security technology and procedures that are regularly reviewed and updated.
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What Information We Collect

In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you. On all SwissGarden.com pages that collect PII, we specifically describe what information is required in order to provide you with the product or service you request.


SwissGarden.com collects PII when you:


  • Make a booking
    Your full name, email address and phone number are taken each time you make a booking with SwissGarden.com . We will also collect credit card information, including card number, card type, security number, cardholder name and expiry date to pay for accommodation purchased through SwissGarden.com .
  • Subscribe to our mailing list
    SwissGarden.com collects email addresses from people who subscribe to the SwissGarden.com mailing list by either entering their email address in the "mailing list" section of the site or by opting to be sent the mailing list at the time of making a booking.
  • Surveys, promotions and competition information
    Occasionally, SwissGarden.com may offer site visitors or mailing list receipients an opportunity to participate in a survey, promotion or competition. PII collected by SwissGarden.com when you participate in a survey, promotion or competition may include your full name, email address, telephone number and street address.
  • Contact SwissGarden.com
    SwissGarden.com collects PII such as your full name, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.


Other information we collect:


  • Statistical information
    When you visit the SwissGarden.com we record general information about your visit for statistical purposes. These statistics do not contain any PII.
  • Cookies
    We may, from time to time, use "cookies" to store your preferences, record session information and collect information on how you visit and access our Web pages. We collect information on the Web pages visited by our customers in order to help us to continue improving our services.

    "Cookies" are pieces of information that our Web page transfers to your computer's hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences on a particular site. The use of cookies is an industry standard and many Web sites use them to provide useful features for you. Cookies in and of themselves do not personally identify you, only your computer.

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How We Use Your Information

SwissGarden.com uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on SwissGarden.com may be used to:


  • Purchase SwissGarden.com products or services
    Information collected when you purchase from SwissGarden.com is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
  • Send mailing list email
    SwissGarden.com will only send mailing lists to people that have opted in to receive them. Our mailing lists provide information about the latest deals available on the web site and occassionally offer incentives for completing surveys or participating in competitions or promotions.
  • Respond to your questions or suggestions
    We will use your email address and/or telephone number to contact you when you submit a question or suggestion.


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Who We Share Your Information With

SwissGarden.com does not disclose any information about customer bookings to anyone except in the following circumstances:


  • Accommodation suppliers
    SwissGarden.com provides the guest name, telephone number and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although SwissGarden.com offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on SwissGarden.com .
  • Legal obligations
    SwissGarden.com may be required by law to disclose information provided by you to SwissGarden.com for the purposes of obtaining products or services from SwissGarden.com . SwissGarden.com may also disclose information against someone who poses a threat to SwissGarden.com 's interests (such as customer fraud) or whose activities could cause harm to others.


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How We Protect Your Information

To ensure the confidentiality of your PII SwissGarden.com uses leading security technology and procedures that are regularly reviewed and updated.

Our systems are configured with industry standard data encryption and firewall technology. When you send PII to SwissGarden.com over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.


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